Events

Cancelled Opal Service Training for Call Center – Dec 10 – Dec 13 [Private Event]

Event Phone: 800-934-1034

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  •  December 10, 2019 - December 13, 2019
     9:00 am - 5:00 pm

Course Objective:

This internal KMHA-only Service course goal is to provide Call Center personnel with the knowledge and skills to deliver technical support to customers with the Opal workstation.  This will be accomplished via instruction and hands-on practice.  No prior Opal training is required.

Note:  Last day end time: 12:00 pm.  See details in Course Specifications below.

Additional Information:

Prerequisites:

None

Target Audience

Konica Minolta service personnel responsible for supporting Opal software

Course Specifications

Course Length: 4 days
Daily Hours:
Tuesday:  9 am – 5 pm
Wednesday:  9 am – 5 pm
Thursday:  9 am – 5 pm
Friday:  9 am – 12 pm
Lunch will be served at 12:00

Course Topics

  • History and Background of Opal
  • Overview of Opal software and functionality
  • Application usage
  • Administrator functions
  • Common issues handled by the HCIT Call Center
  • Creating and uploading Report Templates
  • Opal Web/RIS
  • Troubleshooting

 

Venue:  

Address:
133 Williams Dr, Ramsey, New Jersey, 07446, United States