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CA014-0092 (Countermeasure for ImagePilot NAS backup defect)
Konica Minolta is issuing a mandatory Field Corrective Action (CA014-0092) for Image Pilot environment with NAS and/or Extended NAS. This action is necessary to mitigate the risk of Data Loss during the Image Back up process.
Issue: Depending on the software version, there have been reported incidents of incomplete data back up when there was an interruption during the backup process.
Konica Minolta will be sending out direct notifications to the Customer base to ensure they are aware of this corrective action.
Actions required to mitigate this risk:
|Actions/Steps||Backup NAS||Extended NAS|
|ImagePilot Version —–>||1.50R01E to 1.60R02E||1.50R01E to 1.70R03E|
|1. Upgrade software to 1.80R09||Not required||Mandatory|
|2. Check Data integrity by running KimNasCheckToolexe.||Mandatory||Mandatory|
|3. Analyze the results of the tool||Mandatory||Mandatory|
|4. Install Local Data Repair tool||Mandatory||Mandatory|
|5. Turn off current full back up NAS option||Mandatory||Mandatory|
* Corrective action cannot be performed on Windows XP ** Systems on XP will require a hardware Upgrade